{"id":1514,"date":"2025-03-18T15:46:15","date_gmt":"2025-03-18T15:46:15","guid":{"rendered":"https:\/\/yswz.heiyedemo.com\/?page_id=1514"},"modified":"2025-03-18T15:46:16","modified_gmt":"2025-03-18T15:46:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/yswz.heiyedemo.com\/de\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

1. Scope of Application<\/strong><\/p>\n\n\n\n

Applicable to B2B buyers (wholesalers, distributors, contractors) purchasing via SUCA official channels, trade shows, agents, or OEM\/ODM partnerships. Markets include EU, USA, Canada, and other Western regions, compliant with local regulations (e.g., EU Consumer Rights Directive, US Magnuson-Moss Warranty Act).<\/p>\n\n\n\n

2. Return Eligibility & Conditions<\/strong><\/h2>\n\n\n\n

A. Returnable Scenarios<\/strong><\/h3>\n\n\n\n
Scenario<\/strong><\/th>Conditions<\/strong><\/th>Timeframe<\/strong><\/th><\/tr><\/thead>
Quality Defects<\/td>Material\/workmanship issues (e.g., motor failure, blade breakage) confirmed by SUCA lab testing<\/td>Within 30 days of delivery<\/td><\/tr>
Incorrect\/Missing Items<\/td>Discrepancies in model, specification, or quantity (requires packing list vs. product photos)<\/td>Within 15 days of delivery<\/td><\/tr>
Shipping Damage<\/td>Packaging\/product damage during logistics (requires carrier\u2019s written confirmation)<\/td>Within 7 days of receipt<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

B. Non-Returnable Scenarios<\/strong><\/h3>\n\n\n\n
    \n
  • Customized products (OEM branding, special specifications)<\/li>\n\n\n\n
  • Consumables (batteries, blades), used\/dismantled items<\/li>\n\n\n\n
  • Damage caused by buyer\u2019s improper storage\/operation<\/li>\n\n\n\n
  • Products purchased from unauthorized channels<\/li>\n<\/ul>\n\n\n\n

    3. B2B Return Process<\/strong><\/h2>\n\n\n\n

    Step 1: Submit Request<\/strong><\/h3>\n\n\n\n

    Contact SUCA Global B2B Support:
    Email<\/strong>: b2b-support@suca-tools.com (English\/Spanish\/French)
    Phone<\/strong>: +86-XXX-XXXX-XXXX (UTC+08 9:00-18:00)
    Required info:<\/p>\n\n\n\n

      \n
    • Order number (e.g., SUCA-202503-XXXX)<\/li>\n\n\n\n
    • Commercial Invoice scan<\/li>\n\n\n\n
    • Issue description + evidence (photos\/videos\/test reports)<\/li>\n<\/ul>\n\n\n\n

      Step 2: Approval & Authorization<\/strong><\/h3>\n\n\n\n
        \n
      • 2-business-day review; approved requests receive RMA (Return Merchandise Authorization) number + return address (priority to EU\/US local warehouses).<\/li>\n\n\n\n
      • Shipping Liability<\/strong>:\n
          \n
        • Quality\/incorrect items: SUCA covers the two-way shipping fees (use designated carriers).<\/li>\n\n\n\n
        • Other cases: Buyer bears return shipping costs.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

          Step 3: Return & Inspection<\/strong><\/h3>\n\n\n\n
            \n
          • Products must be in original packaging with complete accessories and attached RMA form.<\/li>\n\n\n\n
          • SUCA lab completes inspection within 5 business days and issues Quality Analysis Report.<\/li>\n<\/ul>\n\n\n\n

            4. Refund & Replacement Options<\/strong><\/h2>\n\n\n\n
            Scenario<\/strong><\/th>B2B-Exclusive Solutions<\/strong><\/th><\/tr><\/thead>
            Full Refund<\/td>Payment returned to buyer\u2019s account (T\/T, L\/C, PayPal) within 7\u201315 business days.<\/td><\/tr>
            Replacement\/Reship<\/td>Priority fulfillment from EU\/US local warehouses within 48 hours (requires Replacement Agreement).<\/td><\/tr>
            Credit Balance<\/td>Convert refund to SUCA account credit (valid 1 year, 2% bonus on reorders).<\/td><\/tr>
            Repair Service<\/td>Free repairs (within warranty) or discounted repairs (20% off cost out of warranty).<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

            5. B2B Warranty Policy<\/strong><\/h2>\n\n\n\n
              \n
            • Key Terms<\/strong>:\n
                \n
              • 2-year warranty (1 year longer than retail), covering motors, batteries, and core components.<\/li>\n\n\n\n
              • Batch Order Warranty: 5% sample inspection for bulk orders, paid by SUCA.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • Claims Process<\/strong>: Submit Warranty Application + product SN code + repair records within 10 days of failure.<\/li>\n<\/ul>\n\n\n\n

                6. OEM\/ODM Special Terms<\/strong><\/h2>\n\n\n\n
                  \n
                • Custom Products: Acceptance criteria must be specified in contracts; no returns for confirmed samples.<\/li>\n\n\n\n
                • IP Rights: SUCA\u2019s designs\/tools remain buyer\u2019s property; no unauthorized disclosure.<\/li>\n<\/ul>\n\n\n\n

                  7. Dispute Resolution<\/strong><\/h2>\n\n\n\n
                    \n
                  • Negotiation: 90% of disputes resolved by SUCA team within 48 hours.<\/li>\n\n\n\n
                  • Arbitration: Disputes submitted to CIETAC, governed by UN Convention on Contracts for the International Sale of Goods (CISG).<\/li>\n<\/ul>\n\n\n\n

                    8. Compliance & Certifications<\/strong><\/h2>\n\n\n\n
                      \n
                    • Quality Compliance: CE, ROHS, UL, CSA certifications available; provide COC (Certificate of Conformity).<\/li>\n\n\n\n
                    • Documentation Support: Free \u539f\u4ea7\u5730\u8bc1 (Form E\/Form A), packing list, test reports for customs clearance.<\/li>\n<\/ul>\n\n\n\n

                      9. Contact Us<\/strong><\/h2>\n\n\n\n

                      Working Hours<\/strong>: 9:00\u201318:00 EST \/ 9:00\u201318:00 CET<\/p>\n\n\n\n

                      USA Office<\/strong>: SUCA USA Inc., 123 Business Rd, Los Angeles, CA 90001<\/p>\n\n\n\n

                      EU Office<\/strong>: SUCA EU BV, Utrechtseweg 100, 3526 BL Utrecht, Netherlands<\/p>","protected":false},"excerpt":{"rendered":"

                      1. Scope of Application Applicable to B2B buyers (wholesalers, distributors, contractors) purchasing via SUCA official channels, trade shows, agents, or OEM\/ODM partnerships. Markets include EU, USA, Canada, and other Western regions, compliant with local regulations (e.g., EU Consumer Rights Directive,…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1514","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yswz.heiyedemo.com\/de\/wp-json\/wp\/v2\/pages\/1514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yswz.heiyedemo.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yswz.heiyedemo.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yswz.heiyedemo.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yswz.heiyedemo.com\/de\/wp-json\/wp\/v2\/comments?post=1514"}],"version-history":[{"count":1,"href":"https:\/\/yswz.heiyedemo.com\/de\/wp-json\/wp\/v2\/pages\/1514\/revisions"}],"predecessor-version":[{"id":2001,"href":"https:\/\/yswz.heiyedemo.com\/de\/wp-json\/wp\/v2\/pages\/1514\/revisions\/2001"}],"wp:attachment":[{"href":"https:\/\/yswz.heiyedemo.com\/de\/wp-json\/wp\/v2\/media?parent=1514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}